There’s a conspiracy theory that Steve Jobs wants you to buy a new iPod every 12 months. He also wants you to buy as many accessories as possible to protect your iPod from breaking! I have been guilty myself of buying wierd rubber cases to protect my wide collection of older iPods. That may or may not be the case, but if your iPod is hosed, it doesn’t necessarily mean it’s time to put it out to pasture. Most iPods are user-fixable and you don’t need to be a total geek to make it work. Apple makes so many versions of the iPod Nano, Mini, Video and iPhone, that its really hard to keep track these days. Thankfully, you have my trusty guide to help you fix your iPod no matter what happens to it. When your iPod goes on the fritz and your warranty expires, you do have some options…
An iPod, no matter which version you have, is basically a self-contained, battery-operated, pocket-sized computer. All the components that a regular laptop has are represented: display, battery, storage, RAM, and logic board. This is what makes the iPod something easily fixable: the pieces are just scaled-down versions of their PC analogues, and are put together in the same basic way. This means if you can isolate your iPod’s problem, you can fix it.
There are a number of things that can go wrong with an iPod, but, like any other computer, the majority of the ailments are hard-drive based, usually taking the form of a boot error: either a sad iPod face, constant Apple logo, or folder-with-exclamation-mark icon when it’s turned on. Fortunately, these problems are easier to fix than people realize, and we’ve come up with a five-point plan for getting your little friend back on its feet. Some of our advice is straight from Apple, but some of it is a little more guerrilla. Take heed, though, as the farther into our plan you delve, the greater the chances you’ll kill your warranty or permanently damage your iPod. But, then, if you’re desperate enough to go that far, chances are your warranty is up anyway, so what have you to lose, adventurer?
Apple’s superb design of the iPod isn’t just what you see on the outside, the inside is organized into easily recognizable parts that can be manipulated and removed with very few tools. Indeed, a very thin, flat-head screwdriver is all most repairs require. If you’re fixing a Mini, you might also consider a hair dryer to melt the industrial adhesive that holds the tops on. For our illustrations, we’ve used a 5G iPod with video, but the steps for any disk-based iPod are more or less the same.
Step 1: Doing things the Apple way
Most crashed iPods can be fixed by simply resetting the device. Because they’re computers, iPods can crash. By initiating the iPod version of a reboot, you reload the iPods software, hopefully writing over the troublesome spots in memory.
On the majority of iPods, holding the Menu and Select buttons (Select being the middle button of the Clickwheel) for 6 to 10 seconds will force the iPod to reboot, clearing the memory and bringing it back to life. The first couple generations of iPod have their own button sequences, but they’re just as easy to actuate.
Apple recommends a few other steps if this doesn’t remedy your problem, including plugging the iPod into a different port or computer, restarting your PC or Mac, and reinstalling the iPod desktop software. If these actions don’t restore your iPod to full functionality, then the problem lies deeper and more drastic steps are needed.
Step 2: Restoring to Factory Conditions
If your iPod worked fine the day you got it, but is now acting possessed, then it’s possible it has a problem with its file structure or software. This cannot be remedied by resets, as the problem is static between boots. This means that the problem has to be manually deleted from the iPod, which, sadly, means it will take all of your content with it.
Fortunately it’s a painless process, and if you keep your iTunes updated, then re-syncing after a restore brings you up to speed quickly. To really make this go well, you should make sure you’ve got the most recent version of iTunes installed.
Plug your iPod into a USB port, just as you would to sync with iTunes. When it shows up in the left-hand pane of iTunes, you’ll see a button in the main content window that says restore. Click it. You’ll be warned that you’re going to erase everything, but you know that already. Select Restore and Update to kill the troublesome code in storage and bring it up to the latest factory settings. This works. After it’s updated, it’s simply a matter of syncing with iTunes, and you’re hopefully good to go.
Step 3: Minor Surgery
If your iPod is still giving you trouble at this point, then it means you’ve got a hardware problem. That folder icon means your hard drive is having a physical problem that’s stopping the iPod’s processor from getting to the data it needs. This problem is common, and contrary to what you might think, it doesn’t always mean that your hard disk is hosed. In fact, it’s our experience that this easy trick will fix most advanced issues for free and in about 15 minutes.
You’ll have to open up your iPod for this trick, so if you’re squeamish, you might want to default to a gear-minded friend. Even if you’re not, you should have a look through the detailed step-by-step guides at iFixit to get an idea of what’s ahead. A wrong move could render your iPod dead for good.
While the guides recommend a special plastic iPod opening tool, you can easily substitute a flat-head screwdriver, though you risk gouging your iPod’s trim. One tool we’ve used that worked out nicely was a sturdy plastic guitar pick, but anything firm and fairly thin should work. The iPod is basically held together with industrial glue. Starting at the side, work your shim around the exterior of the iPod where the metal meets the plastic. The two main halves should then separate with little more than gentle wiggling.
The foam-covered metal unit at the very top is the hard drive, and probably your problem. First make sure all the cables to and from each component are secure. If so, then we go to the magic. These hard drives get warm as they spin, and the metal casings warp outwards. Some hard drives won’t work correctly when the casing isn’t secure. The solution is to put the pressure back on the disks.
Find a business card or similar small piece of paper (here I used a bar coaster), and fold it to be about 1/16th of an inch or so, and rip it to be about a 1-inch-by-1-inch square. Place it carefully on the hard drive (watch out for those ribbon cables), and replace the backing.
Using the reset steps above, reboot the iPod. Chances are, it’ll boot up nicely and work just as it did before without any problems. You may have to restore it again, though, as the former problem may have prohibited that fix. If you’re skeptical, and you should be, try it out. I tried it first on my girlfriend’s busted-ass iPod has really worked on six of the seven broken iPods we’ve tried it on, with the only hold-out sadly requiring the next step.